Frequently Asked Questions

Please visit our webpage to register your company in our system https://training.safetyfirstconsulting.ca/group-leader-registration/ The person registering will receive the welcome email used to activate the account in the system. You must activate your account via the emailed link before you can begin using the system.

Absolutely! Contact us via phone at 905-669-5444 or via email at info@safetyfirstconsulting.ca. . We will require your company information, email address and users’ information to enter your company into our system. We will also require your credit card information if that is your preferred method of payment.
“No, all users will require a valid email address to register for one of our online training courses.”

“All participants must use Google Chrome to complete this training. Our
site is designed specifically for use with Google Chrome. If you are still experiencing issues when
using Chrome and you are connected to the internet, please contact support via phone at 905-
669-5444 or email info@safetyfirstconsulting.ca.

Yes. There is no limit to the number of attempts one can make to take a course. Users may also refer back to any course they have completed to reference training information.
Adding a user
  1. Select the group you wish to add a user to
  2. Select the “Users” dropdown button
  3. To add one user, enter their first name, last name, and email address
  4. To add multiple users, enter their first name, last name, and email addresses (you may also upload users via CSV File)
“Your certificate will be available to you upon completion of an online training course. Under “Admin”, select “My Courses,” and choose “Download PDF Certificate” on any completed training course(s).

You will automatically receive an email when any of your completed certificates are due
to expire.

If the training was arranged by your employer, you will notify your supervisor that it is time
to renew.

You can download the csv file. You can fill out the names and email addresses and import this directly to the business account which is already created. This is useful for larger companies and groups. You can find this csv file on your account.

  1. Click on the gear icon next to the cart icon dashboard/manage employees, scroll to “Enroll Users” USERS drop-down.

The spelling of students’ first name, last name, and email address must be exact for each person entered into the system**

Unfortunately, there are no refunds. The enrolled user can be deleted if they have not begun any courses in their group.
  1. Deleting user if they have not begun any courses in their group:
  2. Select the group where the user is registered
  3. Select the user by (click on the box) next to the user
  4. Select Remove User
Add new employee/user to the group. Available licenses will automatically be assigned to them
  1. You cannot delete a user who has started/completed a course. Please contact our support team if you require additional assistance.
Information required: Your company name, employee/user’s first and last name, email address that is to be removed from the system.
It is possible you added the course to your cart which would require payment. However, in the case that the course has been purchased by your employer, you will already have access to any course(s). Under “Admin”, select “My Courses,” and begin the course(s) that you are required to begin.